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A PIX of Financial Inclusion via a Brazilian Instant Payment System: A Delphi-Based Approach

Year: 2025

Type: article

Abstract: Financial inclusion has increasingly relied on digital technologies to broaden access to essential financial services, particularly for vulnerable populations in low- and middle-income countries. This study investigates Pix’s role in promoting financial inclusion in Brazil. Employing the Delphi method with experts from the Central Bank of Brazil and the financial market, it identifies critical success factors behind Pix’s rapid adoption and impact. Over three iterative rounds, experts reached a consensus on 16 key factors, highlighting low transaction costs, ease of use, security, mobile accessibility, and regulatory support as central drivers of inclusion. The study advances academic research by deepening the understanding of how instant payment systems like Pix promote financial inclusion in LMICs and by reinforcing the use of the Delphi method within ICT4D research. From a managerial perspective, it offers practical insights for policymakers, financial institutions, and technology developers seeking to design and implement inclusive digital payment solutions.

Source: Journal of the Association for Information Systems

Authors: Lorenzo, Manuela Fortes, JOIA, LUIZ ANTONIO, Stoll, Fabio

Institutions: European Association of Social Psychology, Andalusian School of Public Health, Escola Brasileira de Administração Pública e de Empresas

Language: English

Topic: Microfinance and Financial Inclusion

Subfield: Economics and Econometrics

Field: Economics, Econometrics and Finance

Domain: Social Sciences

SDGs: Reduced inequalities, Industry, innovation and infrastructure

Open Access status: green

OpenAlex ID: W7023659789

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