Work

When Preferred and Actual Work Arrangements Do Not Match: A Cognitive Dissonance Perspective

Year: 2025

Type: article

Abstract: Drawing on Cognitive Dissonance Theory, this study examines how discrepancies between an employee’s preferred and actual work arrangement - remote, hybrid, or in-person - contribute to psychological discomfort, influencing emotional and behavioural workplace outcomes. Guided by Media Richness Theory, we also explore how the perceived effectiveness of digital communication tools helps employees manage these discrepancies. As Generation-Z enters the workforce and remote work proliferates, understanding these dynamics is essential. By integrating these theories, the findings of this study will offer insights into how organizations can design flexible work policies and leverage digital communication tools to reduce psychological discomfort, support employee well-being, and enhance workplace effectiveness across generations.

Source: Journal of the Association for Information Systems

Authors: Chaudry, Saad, Bulgurcu, Burcu

Institution: Toronto Metropolitan University

Language: English

Topic: Work-Family Balance Challenges

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: green

OpenAlex ID: W7034989530

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