Construction and application of a multi-objective rolling horizon optimization mathematical model in intelligent dispatching for telecom operators
Year: 2024
Type: article
Abstract: With the rapid development of the telecommunications industry, intelligent dispatching has become a key means of enhancing service quality and efficiency for operators. However, traditional dispatching methods struggle to simultaneously meet the multiple demands of operators for service efficiency and quality. A mathematical model based on multi-objective optimization was proposed, which was set with three objectives: total expected customer satisfaction score, work order response time, and agent workload balance. Additionally, an adaptive multi-objective optimization algorithm was designed, incorporating techniques such as adaptive weight adjustment, multi-objective optimization, and rolling horizon optimization to solve the multi-objective optimization model. Experimental results from a provincial telecom operator's agent system demonstrate that the model can improve both the service efficiency and service quality of telecom operators.
Authors: LI Fang, MA Xiaoliang, LIU Ying, LI Yuan, XIN Sheng
Language: English
Subfield: Computational Theory and Mathematics
Field: Computer Science
Domain: Physical Sciences
Open Access status: green
OpenAlex ID: W7036782816
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