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Control Mechanisms and User Experience: A UTAUT-Based Analysis of E-Government Services in Ghana

Year: 2025

Type: article

Abstract: This study investigates how formal, informal, and technological control mechanisms shape user experience and behavioral intentions in Ghana’s e-government services through the UTAUT framework. Using a convergent parallel mixed-methods approach, it identifies how these mechanisms moderate relationships between UTAUT constructs (performance expectancy, effort expectancy, social influence, and facilitating conditions) and adoption. Findings reveal demographic-specific preferences tied to age, education, and digital literacy, emphasizing the need to balance security with user-centric design. The research offers adaptive guidelines to optimize control mechanisms, enhance user experience, and promote equitable e-government adoption, addressing gaps in contextualized strategies for digital public services in Ghana

Source: Journal of the Association for Information Systems

Authors: Abdul-Salam, Abdallah, Adam, Ibrahim Osman, Preko, Mansah

Institutions: University for Development Studies, Auburn University at Montgomery

Language: English

Topic: E-Government and Public Services

Subfield: Political Science and International Relations

Field: Social Sciences

Domain: Social Sciences

SDGs: Peace, justice, and strong institutions, Industry, innovation and infrastructure

Open Access status: green

OpenAlex ID: W7036807678

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