Anthropomorphizing IQ and EQ of Chatbots for Service Recovery—The Role of Deception and Smooth Talk on Chatbot Aversion
Year: 2024
Type: article
Authors: Liu, Huiyu, Tan, Ran, Huang, Qian, Lee, Kwok On Matthew, Zhang, Shuqin, Wu, Linhan
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: closed
OpenAlex ID: W7054579540