A Generative AI and NLP-Based Research Prototype for Call Resolutions and Automation: The Case of a Healthcare Contact Center
Year: 2024
Type: conference-paper
Authors: Patel, Rushabh, Gupta, Ashish, Qin, Xiao, Brickner, Carlin
Language: English
Topic: Topic Modeling
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: closed
OpenAlex ID: W7066501901