Pengaruh Organizational Citizenship Behavior Terhadap Loyalitas Karyawan Dengan Job Motivation Sebagai Mediasi (studi Pada Bank Syariah Indonesia Kantor Cabang Malang Sutoyo)
Year: 2026
Type: dissertation
Study design: Observational Study
Abstract: This study aims to analyze the effect of Organizational Citizenship Behavior (OCB) on employee loyalty, with Job Motivation as a mediating variable at Bank Syariah Indonesia, Malang Sutoyo Branch Office. This study employed a quantitative approach with a sample of 46 employees selected using a saturated sampling technique. Data were collected through questionnaires using a Likert scale and analyzed using the Partial Least Squares (PLS) method with the assistance of SmartPLS 4.0. The results showed that Organizational Citizenship Behavior (OCB) had a positive and significant effect on employee loyalty and Job Motivation. Furthermore, Job Motivation had a positive and significant effect on employee loyalty. The mediation test results indicated that Job Motivation was able to mediate the effect of Organizational Citizenship Behavior (OCB) on employee loyalty. These findings indicate that improving OCB and work motivation can serve as important strategies for enhancing employee loyalty at Bank Syariah Indonesia, Malang Sutoyo Branch Office.
Author: Aljauzy, Mohammad Fikron
Language: Indonesian
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W7070675503