Year: 2025
Type: article
Abstract: This research paper explores the role of AI-designed chatbots in transforming brand communication within modern business environments. With advancements in Natural Language Processing (NLP) and Machine Learning (ML), conversational AI tools have redefined how brands engage with customers by offering real-time, personalized, and efficient communication. The paper examines how chatbots influence customer engagement, satisfaction, and loyalty while analyzing the psychological and design aspects that enhance user experience. Through industry case studies, it highlights applications of chatbots in sectors such as retail, banking, and healthcare and discusses their impact on productivity, operational efficiency, and brand perception. Challenges, including ethical concerns, data privacy, emotional limitations, and the balance between automation and human interaction, are also addressed. The study concludes by emphasizing the importance of ethical design and emotional intelligence in shaping the future of conversational AI in business communication.
Author: Mehak Dandona
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: hybrid
OpenAlex ID: W7077050754