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Analyzing Service Quality Using Importance Performance Analysis

Year: 2025

Type: article

Source: JURNAL MANAJEMEN DAN BISNIS

DOI: 10.36490/jmdb.v3i3.1686

Authors: Afina Putri Vindiana, Azka Azizi Fadillah, Annuridya Rosyidta PO, Edward Sahat Tampubolon

Institution: Institut Teknologi Indonesia

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Clean water and sanitation

Open Access status: closed

OpenAlex ID: W7077070982

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