The Impact of Robotics in Food Service
Year: 2025
Type: article
Abstract: Robots and humans in the food service industry were the subjects of this quantitative researchthat aimed to compare their efficiency and security. In particular, it sought to provide proof ofhow human and robot workers fared in terms of general performance and safety. These werecategorized into the following scales: perceived intelligence, perceived safety, dependability,responsiveness, assurance, social capacity, and predicted service quality. Expert views on therelative safety of human and robot workers in the food service business were also an aim of thisstudy. The need to assess the efficacy and security of robots in comparison to human workerswas driven by the fast expansion of robots in the food service sector. This research sought toinvestigate this contrast based on expert opinions and was based on the complex adaptivesystems (CAS) theory. Statistical tests including Wilcoxon Sign ranking, ANOVA, Spearman Rank,and Kendall Tau were used in a quantitative descriptive investigation. The results indicated thathuman workers and food service robots were equally safe and effective. Dissecting theperformance metrics revealed notable variations in Anticipated Service Quality andResponsiveness, with food service robots achieving higher medians for the latter. According tothese findings, when it came to performance and safety, humans rated human workers in thefood service industry higher than robots.
Author: Dr.Rajesh Kumar, Arnima Pathak
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: green
OpenAlex ID: W7077149581
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