Effective Public Service Delivery in Madhesh Province
Year: 2025
Type: conference-paper
Abstract: Effective public service delivery is essential for fostering trust, equity, and development in Madhesh Province. This abstract outlines a study focused on enhancing the efficiency, accessibility, and inclusivity of public services to meet the diverse needs of the province’s population. Despite efforts to improve governance, challenges such as bureaucratic inefficiencies, resource constraints, and socio-cultural barriers continue to hinder service delivery. Addressing these issues requires innovative strategies that prioritize citizen-centric approaches and systemic reforms. The study examines key mechanisms to strengthen public service delivery, including streamlining administrative processes, leveraging digital technologies, and enhancing transparency. Emphasis is placed on participatory governance models that involve citizens in planning and monitoring services, ensuring alignment with community needs. The role of local government, civil society organizations, and public-private partnerships in improving service accessibility for marginalized groups is explored. Successful case studies from other regions will be analyzed to identify adaptable frameworks, such as decentralized service hubs and mobile service units, tailored to Madhesh Province’s context. Capacity-building for public officials, coupled with accountability mechanisms like citizen feedback systems, is proposed to enhance service quality. The study advocates for inclusive policies that address linguistic, cultural, and gender disparities to ensure equitable access. Interactive workshops with stakeholders will facilitate the co-creation of practical solutions, fostering collaboration between government and communities. The goal is to establish a responsive, transparent, and sustainable public service framework that empowers citizens, reduces disparities, and strengthens institutional trust. By prioritizing efficiency and inclusivity, this study aims to transform public service delivery in Madhesh Province, ensuring services are accessible, timely, and equitable. The findings will contribute to policy recommendations that enhance governance, promote social cohesion, and drive sustainable development, ultimately improving the quality of life for all residents.
Author: Lama, Samita Kumari
Language: English
Field: Social Sciences
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W7080514149
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