Message Observability in High-Stakes Notification Systems
Year: 2025
Type: article
Abstract: This paper introduces a product-led observability framework tailored for real-time notification systems—specifically Email, SMS, and Webhooks—used in high-stakes environments like finance and healthcare. Traditional monitoring methods fail to provide message-level visibility, often missing critical failures, retries, or delivery drops. Drawing from models such as Google’s Dapper and industry tools like OpenTelemetry, the paper outlines a new approach that enables end-to-end message traceability, role-aware visibility for product and support teams, and actionable insights into delivery anomalies and retry patterns. The framework transforms observability into a shared operational capability, improving reliability, accountability, and user experience in asynchronous messaging environments.
Author: Shrikant, Seema Bharat
Language: English
Subfield: Computer Networks and Communications
Field: Computer Science
Domain: Physical Sciences
Open Access status: green
OpenAlex ID: W7081333043
FWCI:
Cites:
Cited by:
Related to: