Influencia de la comunicación interna en el clima organizacional en las unidades educativas
Year: 2024
Type: article
Abstract: Internal communication is a key process in any organization, especially in the educational field, where it has a direct impact on the work environment and team efficiency. This study focused on analyzing the influence of internal communication on the organizational climate in educational units, using a mixed methodological approach with techniques such as surveys applied to teachers and administrative staff, interviews with managers and direct observation of the communication dynamics, the census sample included 53 participants. The results showed that 85% of those surveyed consider that management encourages open discussions, which strengthens trust and collaboration; furthermore, 90% perceive clarity in the communication of rules and procedures, highlighting the importance of well-defined communication channels; however, areas such as reciprocity in feedback and the inclusion of ideas require improvement. In conclusion, internal communication significantly influences the organizational climate, strengthening motivation and sense of belonging when it is efficient, therefore, this study highlights the need to implement communication strategies that promote a continuous, transparent and bidirectional flow, improving both the work environment and overall performance in educational units, these findings serve as a basis for future research and optimization of administrative practices.
Source: REVISTA EDUSER
Authors: Hugo Patricio Ayora Quinde, Allison Daniela Medina Zamora, Perla León López, César Castillo Montúfar
Language: English
Subfield: Education
Field: Social Sciences
Domain: Social Sciences
SDG: Quality education
Open Access status: diamond
OpenAlex ID: W7081954454