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Helping hand or hindering hand? Matching cognitive styles with intelligent assistants influences hospitality employees’ work well‐being

Year: 2025

Type: article

Abstract: With the rapid development of digital intelligence technology, intelligent assistants have become a key technology driving social progress and affecting various industries, including hospitality. This study used the job demands▓resources model as the basis of three progressive experiments (1 = 150, 202, and 314, respectively) to explore the impact of the degree of cognitive style matching between intelligent assistants and hospitality employees on work well-being and its underlying mechanisms. The findings indicated that employees with both adaptor and innovator cognitive styles perceived greater work well-being when the cognitive style of the intelligent assistant matched (vs. mismatched) theirs; moreover, cognitive dissonance and work energy played mediating roles in the aforementioned relationships. Our results enrich the literature on intelligent assistants in the hospitality industry from a management perspective and provide practical references for hospitality managers to effectively use intelligent assistants and guide employee management.

Source: Social Behavior and Personality An International Journal

DOI: 10.2224/sbp.14580

Authors: Fang Liu, Han Wang, Siyu Yan

Institutions: Hunan Normal University, Shanghai University of Finance and Economics

Language: English

Topic: Job Satisfaction and Organizational Behavior

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: diamond

OpenAlex ID: W7083004167

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