Work

How do consumers form their reasons for/against chatbots? Symmetric variable relationship and asymmetric configurational models

Year: 2025

Type: article

Source: International Journal of Contemporary Hospitality Management

DOI: 10.1108/ijchm-12-2024-1925

Authors: Walid Chaouali, Arch Woodside, Houssam Jedidi, Samiha Mjahed Hammami, Kumar Yogeeswaran, Jochen Wirtz

Institutions: University of Jendouba, Tunis El Manar University, Boston College, Provadis School of International Management and Technology, King Saud University, University of Canterbury, National University of Singapore

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

OpenAlex ID: W7083446302

FWCI: 0.416

Cites: 36

Cited by: 1

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