Work

Customer Complaint Classification with Large Language Models

Year: 2025

Type: conference-paper

Source: International Conference on Artificial Intelligence, Computer, Data Sciences and Applications (ACDSA)

DOI: 10.1109/acdsa65407.2025.11166338

Authors: Merve Güllü, Ercan Atagün, Serdar Biroğul, Necaattin Barışçı

Institutions: Türk Telekom (Turkey), Düzce Üniversitesi, Gazi University

Language: English

Topic: Text and Document Classification Technologies

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

OpenAlex ID: W7084041042

FWCI: 0.991

Cites: 26

Cited by: 1

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