Work

Application of Machine Learning in Citizen-Centric Services: National Strategy and the Punjab Paradigm

Year: 2025

Type: article

Abstract: – Machine learning (ML) is revolutionizing citizen-centric service delivery across India, fundamentally enhancing the efficiency, transparency, and reach of public administration. This high-level paper discusses the strategic deployment of ML at a nation-level basis—within policy frameworks such as Digital India and National e-Governance Plan (NeGP)—and provides an in-depth case study of Punjab. Together, these perspectives provide actionable insights for the future of citizen services, suggest challenges, sectoral impacts and recommendations for best practice.

Source: GKU Journal of Multidisciplinary Research

DOI: 10.5281/zenodo.17207384

Author: Mr. Manpreet Singh Gill

Institution: Akal University

Language: English

Topic: E-Government and Public Services

Subfield: Political Science and International Relations

Field: Social Sciences

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: diamond

OpenAlex ID: W7085809052

FWCI:

Cites:

Cited by:

Related to: