Year: 2025
Type: article
Abstract: ABSTRACT Artificial intelligence (AI) now appears with the search engine results, and this may influence how users interact with search results. This study examined how the incorporation of AI within the information seeking process affected people's health insurance literacy (HIL). Using a HIL measurement, the HIL of young adults was assessed through a simulated Google search for health insurance information. Findings revealed that only 17 of the 41 participants used AI to improve their health insurance literacy, although participants expressed a desire for a simplified explanation of health insurance.
DOI: 10.1002/pra2.1470
Authors: Amanda A. Lockett, Alamir Novin, Laila Conway
Institution: University of South Carolina
Language: English
Subfield: General Health Professions
Field: Health Professions
Domain: Health Sciences
Open Access status: bronze
OpenAlex ID: W7092207424