Unlocking the Power of Inclusive Leadership: The Moderating Role of Climate for Inclusion on Job Satisfaction and Perceived Care Quality
Year: 2025
Type: article
Abstract: Scott A Phillips,1,* Daphne H Dominguez,1,* Heidrich Vicci2,* 1Department of Management and Marketing, Henry Bernstein College of Business Administration, University of New Orleans, New Orleans, LA, USA; 2Department of Management and International Business, College of Business, Florida International University, Miami, FL, USA*These authors contributed equally to this workCorrespondence: Scott A Phillips, Henry Bernstein College of Business Administration, University of New Orleans, 2000 Lakeshore Drive, New Orleans, LA, 70148, USA, Tel +1 504-280-6966, Email [email protected]: Inclusive leadership (IL) is posited to strengthen employee wellbeing and patient‑centered outcomes, yet findings in healthcare remain mixed.Objective: To test direct effects of IL on job satisfaction (JS) and perceived quality of care (PQC) and to examine whether climate for inclusion (C4I) and cultural competence (CC) moderate these relationships.Design, Setting, and Participants: Cross‑sectional survey of US healthcare managers recruited via a commercial opt‑in Email frame and professional networks (June–November 2024). N=209; complete‑case N=144.Main Outcomes and Measures: JS (2‑item short index) and PQC (10‑item) on 5‑point Likert scales; predictors IL (8 items), C4I (16 items), CC (7 reverse‑coded items).Results: Regression models supported H1–H6 (p< 0.001). The three‑way IL×CC×C4I term was marginal for JS (H7a; p=0.064) and significant for PQC (H7b; p< 0.001). Measurement reliability was excellent for IL (α=0.950), C4I (α=0.948), CC (α=0.930), JS (α=0.873), and PQC (α=0.923).Conclusions and Relevance: Inclusive leadership and cultural competence are associated with higher JS and PQC, with stronger effects under supportive inclusion climates. Programs that develop inclusive leaders and institutionalize inclusive norms may yield workforce and care benefits.Plain Language Summary: We surveyed US healthcare managers about leadership behaviors, how inclusive their workplace feels, and the quality of care. Inclusive leaders made the biggest difference when the overall climate felt less inclusive. Building both inclusive leaders and inclusive norms may boost staff morale and the care patients receive. Keywords: inclusive leadership, climate for inclusion, cultural competence, job satisfaction, perceived quality of care
Authors: Phillips SA, Dominguez DH, Vicci H
Language: English
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W7093019412
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