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Is Healthcare Just Another Service?

Year: 2025

Type: article

Abstract: This reflective essay examines how the language and structure of healthcare have shifted toward service models shaped by business, technology, and consumer expectations. It explores what happens when patients are treated as customers, care becomes transactional, and clinicians are reduced to service providers. The piece argues that while healthcare operates within systems of efficiency and accountability, its essence lies in human connection and trust - values at risk when medicine is treated like any other service.

Source: Zenodo (CERN European Organization for Nuclear Research)

DOI: 10.5281/zenodo.17588065

Author: Priyadarshini P, Catherine

Language: English

Topic: Patient Satisfaction in Healthcare

Subfield: General Health Professions

Field: Health Professions

Domain: Health Sciences

Open Access status: green

OpenAlex ID: W7105804197

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