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How do you handle double-deviation complaints on social media? The role of double service recovery strategies

Year: 2025

Type: article

Source: Journal of Service Theory and Practice

DOI: 10.1108/jstp-10-2024-0363

Authors: Priyanka Suresh, Vaibhav Chawla, Amalesh Sharma

Institutions: RV University, Indian Institute of Technology Madras, Texas A&M University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W7105989266

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Cites: 77

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