Work

Robot service failure: interaction effect of robot language style and customers’ sense of humor on service failure recovery

Year: 2025

Type: article

Source: Journal of Service Theory and Practice

DOI: 10.1108/jstp-03-2025-0099

Authors: Yunxia Shi, Bu Zhang, Rumeng Zhang, Lingling Yu

Institution: Jiangxi University of Finance and Economics

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

Funder: National Social Science Fund of China

OpenAlex ID: W7106800820

FWCI: 3.299

Cites: 81

Cited by: 8

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