Organisational Culture and Employee's Commitment: a Study of Akwa Ibom State Civil Service
Year: 2025
Type: article
Study design: Observational Study
Abstract: This study examined the relationship between organisational culture and employee commitment in the Akwa Ibom State Civil Service, focusing on how cultural practices influenced service delivery, productivity, and staff efficiency. A descriptive research design was adopted, targeting 2,878 civil servants across five key ministries, and data were collected through structured questionnaires and interviews. The study applied Chi-square statistical techniques to test the hypotheses. Findings revealed that prevailing cultural traits such as bureaucratic rigidity, non-meritocratic promotions, absenteeism, and lack of accountability negatively affected employee commitment, including affective, continuance, and normative dimensions. While absenteeism and lateness were not found to have a statistically significant impact on service delivery or productivity, the results indicated a fragmented organisational culture that undermined motivation and morale. The study underscored the need for structural and cultural reforms, including merit-based promotions, performance management systems, and enhanced employee participation in decision-making. These interventions were deemed critical for fostering a committed workforce, improving productivity, and enhancing public service effectiveness in Akwa Ibom State.
Authors: Eno Kingsley Edet Ph. D, Okon, Imabong Sylvester
Institution: University of Uyo
Language: English
Subfield: Human Factors and Ergonomics
Field: Social Sciences
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W7106827441
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