Work

Rethinking Emotional Labour in Hospitality: The Contextual Role of Service Robots in Employee–Customer Interactions

Year: 2025

Type: article

Study design: Observational Study

Source: Science Technology and Society

DOI: 10.1177/09717218251397463

Authors: Sang-Joon Kim, Inhyouk Koo, Zhang Yuanqi

Institutions: Ewha Womans University, Sookmyung Women's University

Language: English

Topic: Emotional Labor in Professions

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W7108461112

FWCI: 5.319

Cites: 43

Cited by: 3

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