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Lean healthcare: Evaluation of the scheduling and prior authorization process in a mid-sized hospital

Year: 2025

Type: article

Abstract: Intro: A patient’s journey in diagnosis or healing frequently includes referral to a hospital system for images or ancillary services, wherein the authorization and scheduling process for those services can cause delays, threatening patient outcomes. Reducing these delays improves patient care and the hospital revenue. In this study, a team trained in LEAN healthcare quality improvement methodologies sought to analyze the referral and authorization processes of a midsized urban hospital to identify root causes of delays and propose solutions for Csuite's consideration.

Source: SHAREOK (University of Oklahoma; Oklahoma State University; Central Oklahoma University)

Authors: Butler, Daxton, Cranna, Ryan, Congleton, Hannah, Morgan, Bailey, Smith, Gabrielle, Smithson, Traber, Streeter, Lauren, Tow, Naoma, Rein, Justin, Paramel, Ipe, Erdmann, Marjorie

Language: English

Topic: Healthcare Operations and Scheduling Optimization

Subfield: Emergency Medical Services

Field: Health Professions

Domain: Health Sciences

SDG: Good health and well-being

Open Access status: green

OpenAlex ID: W7110515141

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