Transparencia En Sostenibilidad: Alcance En Servicios Digitales
Year: 2025
Type: article
Abstract: Transparency for sustainability in digital services represents an emergent challenge for organizations. In addition to the technological push to operationalize digital infrastructure and information systems, knowledge to support service designers in approaching transparency challenges is limited. An understanding of what sustainability transparency means and how to inform the scope for its application in service design is needed. A literature review of the historical evolution and key conceptualizations was used to provide a theoretical framework. Then, an exploratory multiple case study (ex-post-facto) (representing the different contexts of practice) was conducted to help validate and refine the framework. The provided framework can help in understanding the ethical, communication, and value creation implications of the concept from the digital service-encounter to more systemic levels.
Authors: Nicastro, Marcella Lomba, Santos, Aguinaldo dos
Language: English
Topic: Green IT and Sustainability
Subfield: Electrical and Electronic Engineering
Field: Engineering
Domain: Physical Sciences
Open Access status: green
OpenAlex ID: W7112922020
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