Work

The emotional toll of referral rewards: uncovering the relationship between referral rewards, anticipated embarrassment, self-image-concern, and recommendation likelihood

Year: 2026

Type: conference-paper

Source: Aston Publications Explorer (Aston University)

Authors: Islam, Md Tamhid Ul, Dose, David, Farrell, Andrew, Backhaus, Christof

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W7113176251

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