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The Influence of Online Trust and Risk Perception on Online Purchase Intention Among E-Commerce Users in Surabaya City

Year: 2025

Type: article

Abstract: This study analyzes the influence of Online Trust on Risk Perception, Attitude, and Online Purchase Intention among e-commerce users in Surabaya City, using Structural Equation Modeling (SEM) with 160 respondents. Results show that Perceived Size and Perceived Reputation positively and significantly affect Online Trust. Online Trust significantly influences Attitude and Purchase Intention but has no effect on Risk Perception. Risk Perception does not influence Attitude or Purchase Intention. Attitude significantly affects Purchase Intention. These findings highlight Online Trust as a key driver of consumer attitudes and purchasing behavior in e-commerce, while Risk Perception plays a limited role.

Source: Ubaya Repository (University of Surabaya)

Authors: Kurnia, Pandu Arkan Naufal, Widjaja, Fitri Novika, Ardiansyahmiraja, Bobby

Language: English

Topic: Technology Adoption and User Behaviour

Subfield: Information Systems and Management

Field: Decision Sciences

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W7113670614

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