Exploring professional identity formation in hospitality: A managerial perspective
Year: 2025
Type: article
Abstract: This paper explores professional identity formation, as a critical, yet under-explored area within the hospitality field. Multi-disciplinary studies have supported that professional identity is linked to positive outcomes such job satisfaction and career progression. There is preliminary evidence of these outcomes in the hospitality field, however, further research is needed to enhance understanding and conceptualisation of professional identify formation for hospitality professionals. A qualitative data collection approach was adopted, utilising semi-structured interviews with 33 management-level employees working in mid-to upscale international hotels in Thailand. The analysis identified six themes contributing to the professional identity formation of these managers, including work passion, service orientation, agility, knowledge and skills mastery, hotel and brand identification, and feedback and recognition. Participants also acknowledged employee turnover in the hospitality sector as a career advancement strategy, strengthening their professional identity. Theoretically, this study explores the key building blocks of professional identity formation in the hospitality industry, as well as addressing a critique of Social Identity Theory (SIT) in exploring the interplay between social structures and individual agency in identity development. Practically, professional identity formation can serve as a sustainable strategy for employee development.
Authors: Piyanuch Prangkam, Leonie Lockstone-Binney, Barry Fraser, Shane Barry
Institution: Griffith University
Language: English
Domain: Social Sciences
Open Access status: hybrid
Estimated APC paid: $3,400
OpenAlex ID: W7115684145