Work

Service failure attributions and customer incivility intention: role of anger and mindfulness

Year: 2025

Type: article

Source: Journal of Consumer Marketing

DOI: 10.1108/jcm-01-2025-7547

Authors: Mihir Kumar Kushwah, Himanshu Shekhar Srivastava

Institutions: Indian Institute of Management Rohtak, Indian Institute of Management Raipur

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W7115910230

FWCI: 1.282

Cites: 64

Cited by: 1

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