The Hidden Costs of Pro-Customer Rule Breaking: How It Fuels Employee Expediency
Year: 2025
Type: article
Study design: Observational Study
Source: Cornell Hospitality Quarterly
Authors: Yan Li, Jibin Yu, Steven J. Armstrong
Institutions: Xiamen University, University of Lincoln
Language: English
Subfield: Information Systems and Management
Field: Decision Sciences
Domain: Social Sciences
Open Access status: closed
OpenAlex ID: W7116656909