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Digital Transformation and Changing Environment of Trust in Administration: A Study of Selected Public Sectors

Year: 2025
Type: article
Study design: Observational Study
Abstract: India's Digital Public Infrastructure, which includes prominent tools such as Aadhar, Unified Payments Interface (UPI), Digital Payments, and Digilocker, is collectively known as "Stack India". Digital India aims to provide much-needed impetus to the nine pillars of growth sectors, i.e., Broadband Highway, Universal Access to Mobile Connectivity, Public Internet Access Scheme, and Electronic administration: Government Reform through Technology, e-Kranti -Providing Electronic Services, Information for All, Electronic Manufacturing, IT for Jobs, and Early Harvest Programs. The term "digital transformation" has become popular to refer to the shift from digitalization initiatives to a comprehensive overhaul of rules, procedures, and services to simplify user experiences for residents and frontline employees [1]. The paper's main objectives are: to determine how bureaucratic corruption and digital transformation are related and to determine factors that need to be adequately handled by IT experts to encourage the use of Digital means. The study shows that digitally connecting and offering services online has been the biggest accomplishment of Digital India. Nowadays, many internet services related to financial inclusion, education, health, and agriculture are accessible nationwide. Initiatives like eNAM(National Agriculture Market), eSanjivini, DIKSHA(digital infrastructure for knowledge sharing), and Common Service Centers (CSCs) have given India a true sense of empowerment. The corruption and bureaucratic mindset continue to be obstacles to digital change. It has been observed that corrupt practices have continued even after public services were digitized and that digital services are insufficiently effective in addressing them [2]. It is still challenging to institutionalize new information systems, technologies, norms, practices, and other innovations for bettering planning, governance, operational effectiveness, and service delivery in the public sector. Participation of people in online services, having Knowledge and skill to use online services, significant use of ICT Technologies, IT laws, online Services, infrastructure for online services, and efficiency and transparency in online services increase trust in Indian Administration. Analysis shows that corruption is prevalent in the public sector. Efficiency and transparency in online services have increased due to digital transformation. People participate less in online services due to network problems, illiteracy, lack of IT skills, and infrastructure challenges. An online survey was conducted using Google Forms to gather data from the education, health, and MSMEs sectors. The purposive sampling method was used to collect data. Three hundred ninety replies representing the broader population's viewpoint are gathered.
DOI: 10.54105/ijssl.a1211.05021225
Open Access status: hybrid
OpenAlex ID: W7116696533
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