Work

From trust to booking intention: Navigating post-pandemic consumer expectations in the hotel industry

Year: 2025

Type: article

Study design: Observational Study

Source: Tourism and Hospitality Research

DOI: 10.1177/14673584251406877

Authors: Ran Liu, Ge Gao, Ruoqing Zhang, Nusser Raajpoot, Yizhen Liu, Joseph Bonnici

Institutions: Central Connecticut State University, Jilin University, University of Connecticut

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W7116776232

FWCI: 1.282

Cites: 30

Cited by: 1

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