Work

The Landscape of Gig Work in Malaysia: A Systematic Review of Practice and Challenges

Year: 2025

Type: review

Abstract: This systematic literature review explores the nature of current practice and the challenges of gig workers in using digital platforms in Malaysia. Seven peer-reviewed articles published between 2020 and 2024 were analysed based on Systematic Reviews and Meta-Analyses (PRISMA 2020). The reviewers identify key practices such as expansion, low entry barriers, flexibility, reliance on algorithm systems, and significant challenges, including algorithm control, workload, stress, and income instability. Despite the growing presence of gig workers in Malaysia, limited studies have holistically examined how these digital platforms have influenced gig workers' daily practices and experiences. This review presents the gap by synthesizing fragmented findings and provides a wide view of digital labour and practice. This study contributes to the literature by offering a contextual understanding of how digital platforms influence gig workers' natures, working patterns, and experiences, thus supporting future research and insight to improve digital platforms' functionality and user experiences.

Source: International Journal of Academic Research in Business and Social Sciences

DOI: 10.6007/ijarbss/v15-i12/27308

Authors: Nurul Aqilah Lockman, Norasnita Ahmad, Siti Suraya Abd Razak, Noorminshah Ahad, Mohamad Haider Abu Yazid

Institution: University of Technology Malaysia

Language: English

Topic: Digital Economy and Work Transformation

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: diamond

OpenAlex ID: W7116779485