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Servant Leadership and the Innovative Service Behaviors of Hotel Employees: A Dual-Path Model

Year: 2025

Type: article

Abstract: Using social cognitive theory (SCT) as the theoretical foundation, this study proposes a conceptual model to examine the relationship between servant leadership and service innovative behaviour (SIB) of frontline employees in the hotel industry through an analysis of the dual mediation of intrinsic and extrinsic motivations. 350 paired responses were collected from frontline employees and their supervisors working in chain hotels in Shenzhen, China. The results indicate that servant leadership does positively affect SIB directly and indirectly through the mediation of intrinsic motivation and extrinsic motivation. Theoretical and practical implications are provided.

Source: e-space (Manchester Metropolitan University)

Authors: Jingxi, Liu, Konar, Rupam, Sthapit, Erose, Ali, Faizan, Weimei, Chen

Institutions: Taylor's University, Manchester Metropolitan University, Sunway University, Ollscoil na Gaillimhe – University of Galway

Language: English

Topic: Job Satisfaction and Organizational Behavior

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: green

OpenAlex ID: W7117222960

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