Work

Frontline Employee Improvisation: Uncovering Its Meaning, Practice, and Impact in Service Industries

Year: 2025

Type: article

Source: Journal of Service Research

DOI: 10.1177/10946705251399830

Authors: Steven W. Rayburn, Gil Luria, Dana Yagil, Yoshinori Fujikawa, Sidney Anderson, Mayoor Mohan

Institutions: Texas State University, University of Haifa, Hitotsubashi University, Virginia Commonwealth University

Language: English

Topic: Emotional Labor in Professions

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W7117368566

FWCI: 1.796

Cites: 47

Cited by: 1

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