Year: 2025
Type: article
Study design: Observational Study
Abstract: Quality pharmaceutical services play a key role in enhancing patient satisfaction, particularly in the provision of non-prescription medications at pharmacies. This study aims to present an overview of patient satisfaction with non-prescription drug services at X Pharmacy Banjarbaru. Using a quantitative descriptive design, data were collected through a questionnaire-based survey involving 354 respondents selected through purposive sampling based on specific criteria. Patient satisfaction was evaluated using the five servqual dimensions: reliability, responsiveness, assurance, empathy, and tangibles. The dimensions of reliability, responsiveness, and assurance each achieved an average score of 84%, categorized as very satisfied. The empathy dimension reached 82%, while the tangibles dimension obtained 78%, both falling under the satisfied category. Overall, patients considered the services at x pharmacy Banjarbaru to be adequate. The study suggests improving dimensions that remain at the satisfied level and recommends further research to identify factors influencing patient satisfaction more comprehensively.
Language: English
Subfield: General Health Professions
Field: Health Professions
Domain: Health Sciences
Open Access status: diamond
OpenAlex ID: W7117471661
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