Work

Customer journey and experience in multi-stage e-retail delivery system (e-RDS): a process–perception perspective

Year: 2025

Type: article

Study design: Observational Study

Source: Journal of Global Operations and Strategic Sourcing

DOI: 10.1108/jgoss-09-2024-0093

Authors: Piyush Gupta, Jagroop Singh, Amit Sachan, Abhishek Srivastava

Institutions: Birla Global University, Gulf Medical University, Indian Institute of Management Ranchi, Indian Institute of Management Visakhapatnam

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W7117540537

FWCI: 1.268

Cites: 64

Cited by: 1

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