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Reimagining third places: the role of GenAI robots in shaping interaction and trust in a polarized society

Year: 2025

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/jsm-08-2025-0547

Authors: Stefanie Paluch, Jochen Wirtz, Valentina Pitardi, Werner H. Kunz

Institutions: RWTH Aachen University, National University of Singapore, University of Surrey, University of Massachusetts Boston

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

OpenAlex ID: W7117569799

FWCI: 0.854

Cites: 22

Cited by: 2

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