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Investigating Job Satisfaction Among Academic and Non-Academic Employees: Evidence from a Public University in Bangladesh

Year: 2025

Type: article

Abstract: This study explores job satisfaction and its determinants among academic and non-academic staff at Begum Rokeya University, Bangladesh, to identify factors influencing morale, motivation, and retention in a public higher education institution. Using a mixed-methods approach, quantitative data were gathered via a structured 5-point Likert-scale questionnaire, and qualitative insights were obtained through semi-structured interviews with a purposive sample of 50 employees. Results show moderate overall job satisfaction, with high satisfaction regarding annual leave (mean = 4.32) and work environment (mean = 4.04), but low satisfaction with promotion opportunities (mean = 2.72) and training and development (mean = 2.78). The scale’s high reliability (Cronbach’s α = 0.993; standardized α = 0.994) supports the validity of the findings. Herzberg’s motivation-hygiene theory highlights promotion and professional development as key hygiene factors. This research offers crucial insights for improving promotion policies and training systems and calls for future longitudinal studies across Bangladesh’s higher education sector.

Source: Journal of Information Systems and Informatics

DOI: 10.63158/journalisi.v7i4.1369

Authors: Sabina Akter, Farjana Yesmin, Sadia Akter, Md. Nazmus Sakib, Md. Mostakim Sarker

Institutions: Begum Rokeya University, International American University, International American University, Universiti Putra Malaysia, University of Dhaka

Language: English

Topic: Employee Performance and Management

Subfield: Human Factors and Ergonomics

Field: Social Sciences

Domain: Social Sciences

SDGs: Decent work and economic growth, Quality education

Open Access status: gold

Estimated APC paid: $32