AI chatbot service recovery quality and customer experience: a moderated mediation model of continuance usage intention
Year: 2026
Type: article
Study design: Observational Study
Source: Journal of Consumer Marketing
Institutions: Taylor's University, Monash University Malaysia
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: closed
OpenAlex ID: W7118189670