Work

Conceptualizing and measuring operational efficiency in the context of digital transformation: a Delphi study in the Brazilian banking sector

Year: 2026

Type: article

Source: The TQM Journal

DOI: 10.1108/tqm-04-2025-0256

Authors: Luiz Antonio Bueno, Tiago F. A. C. Sigahi, Izabela Simon Rampasso, Gustavo Hermínio Salati Marcondes de Moraes, Rosley Anholon

Institutions: Universidade Estadual de Campinas (UNICAMP), Universidade Federal de São Carlos, Universidade de São Paulo, Universidad Católica del Norte, North-West University

Language: English

Topic: Digital Transformation in Financial Services

Subfield: General Economics, Econometrics and Finance

Field: Economics, Econometrics and Finance

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: closed

Funder: Conselho Nacional de Desenvolvimento Científico e Tecnológico

OpenAlex ID: W7118355117

FWCI:

Cites: 55

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