Work

Beyond parcels: exploring the service quality-driven paradigm of customer satisfaction in the courier sector

Year: 2026

Type: article

Study design: Observational Study

Source: International Journal of Services and Operations Management

DOI: 10.1504/ijsom.2026.150894

Authors: Weng Kar Foo, Jeffrey S.S. Cheah

Institution: Universiti Sains Malaysia

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W7118368704

FWCI: 10.48

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Cited by: 1

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