Work

Redefining service quality in the digital experience era

Year: 2026

Type: article

Source: Journal of Hospitality and Tourism Horizons

DOI: 10.1108/jhth-08-2025-0115

Authors: Theodore Tarnanidis, Vasileios Ismyrlis, Vijaya Kittu Manda, Bruno Sousa

Institutions: International Hellenic University, University of the Aegean, Universidade Politécnica do Cávado e do Ave

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: closed

OpenAlex ID: W7118461707

FWCI: 10.53

Cites: 69

Cited by: 1

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