Psychological strain in service robot encounters: dual pathways to customer value co-destruction
Year: 2026
Type: article
Source: Journal of Services Marketing
Authors: Taeshik Gong, Yu-Shan (Sandy) Huang
Institutions: Hanyang University, Texas A&M University – Corpus Christi
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: closed
OpenAlex ID: W7118650448