Work

Conceptualising and validating a customer satisfaction measurement model for e-services: evidence from the Greek e-banking sector

Year: 2026

Type: article

Source: International Journal of Productivity and Quality Management

DOI: 10.1504/ijpqm.2026.150889

Authors: George Paltayian, Styliani Xanthopoulou, Dimitris Gavalas, Eftychia Kessopoulou, Dimitrios Angelis

Institutions: University of Macedonia, Audencia Business School, University of the Aegean, Hellenic Open University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W7118791197

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