Work

What are the challenges facing the use of ChatGPT in the Bahrain public sector?

Year: 2026

Type: article

Abstract: The Kingdom of Bahrain is expanding its investment in artificial intelligence (AI) technologies in an attempt to improve productivity in all sectors. This study used the technology acceptance model (TAM) to explore the challenges facing the use of a popular AI tool (ChatGPT) in the Bahrain public sector. The study gathers qualitative data based on a series of semi-structured interviews with 10 experts with extensive experience in AI and in Bahrain's public sector. Thematic analysis is used to derive conclusions. The key findings are that the primary barrier to the adoption of ChatGPT in Bahrain's public sector is privacy and security concerns. Other barriers, such as cost and training needs, were found to be either weak or easily overcome.

Source: Social Sciences & Humanities Open

DOI: 10.1016/j.ssaho.2025.102388

Authors: Sharifah Alharoon, Fairouz Aldhmour

Institutions: Arabian Gulf University, Brunel University of London

Language: English

Topic: E-Government and Public Services

Subfield: Political Science and International Relations

Field: Social Sciences

Domain: Social Sciences

Open Access status: gold

Estimated APC paid: $1,180

Funder: Arabian Gulf University