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Comparing the Multidimensional Impact of Organizational Silence on Employees' Turnover Intention in Hotels and Travel Agencies in Egypt

Year: 2025

Type: article

Abstract: The study aims to compare the direct impact of organizational silence dimensions (Defensive - Acquiescent - Pro-social) on the employee's turnover intention between travel agencies and hotels. Descriptive statistical techniques and an analytical descriptive by SPSS V.27 was used as a research methodology. To gather primary data, the questionnaire was distributed to a random sample “397” of hotel employees and travel agencies employees “207” in Greater Cairo. Findings revealed that positive relationship between organizational silence on employees' turnover intention in hotels and travel Agencies, the study also found that although organizational silence was observed in both samples, descriptive analysis showed that the organizational silence in hotels is obviously more widespread than in travel agencies. So the major contribution of this study is the implication for hotels and travel agency management to better study the characteristics of organizational silence and its dimensions to reduce the employees' turnover intention and improve the employees' performance to achieve both employer and employee goals and increasing satisfaction.

Source: International Journal of Tourism and Hospitality Management

DOI: 10.21608/ijthm.2025.470269

Authors: Ahmed Anwar Elsaed, Sherif Gamal Saad, Arwa Ahmed Ali

Institution: Mansoura University

Language: English

Topic: Job Satisfaction and Organizational Behavior

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: diamond

OpenAlex ID: W7118989776