Work

Investigating the factors raising customers concern to continue using AI-supported customer care services of banks: a hybrid SEM-ANN approach

Year: 2026

Type: article

Study design: Observational Study

Source: Aslib Journal of Information Management

DOI: 10.1108/ajim-03-2025-0139

Authors: Razib Chandra Chanda, Ali Vafaei-Zadeh, Haniruzila Hanifah, Davoud Nikbin, Dewan Mehrab Ashrafi

Institutions: Universiti Sains Malaysia, Sultan Qaboos University, East–West University, East West University

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

SDG: Good health and well-being

Open Access status: closed

OpenAlex ID: W7124835272

FWCI: 7.473

Cites: 132

Cited by: 2

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