Work

From perceived value to customer loyalty behavioral intentions: a social exchange theory perspective on value-based selling

Year: 2026

Type: article

Study design: Observational Study

Source: Journal of Business and Industrial Marketing

DOI: 10.1108/jbim-01-2025-0007

Authors: Dong Liu, Sangbum Son, Yupeng Zhu

Institutions: Shandong Women’s University, Yeungnam University, Chongqing University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: National Social Science Fund of China

OpenAlex ID: W7124898014

FWCI: 30.76

Cites: 88

Cited by: 3

Related to: